Refund policy

We want you to be happy with your order. If you're not, you can return it.

30-day returns

You can return any item within 30 days of receiving it, for any reason, for a refund.

Condition of returns

  • Items should be unworn (apart from trying them on indoors), clean, and returned in their original box and packaging.
  • Footwear that has been worn outdoors or shows signs of use may be refused, or the refund reduced to reflect its loss in value.

How to return an item

  1. Email us at contact@notremove.com with your order number and the item(s) you'd like to return.
  2. We'll reply within 2 business days with the return address and instructions.
  3. Send the item back within 30 days of delivery using a tracked service and keep your proof of postage.

Return postage

Return postage is paid by the customer, unless the item is faulty, damaged, or we sent you the wrong item. In those cases we'll cover the cost.

Refunds

Once we've received and checked your return, we'll refund you to your original payment method within 14 days. Delivery is free on every UK order, so there are no delivery charges to refund.

Exchanges

Need a different size? Return the original item for a refund and place a new order for the size you need. This is the quickest way to get the right pair.

Faulty or damaged items

If your item arrives faulty or damaged, contact us within 30 days of delivery with photos and we'll arrange a free return and a replacement or full refund.

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.