Privacy Policy

This policy explains how NotreMove collects, uses and protects your personal information when you visit our website or place an order, in line with the UK GDPR and the Data Protection Act 2018.

Information we collect

Contact and order details: name, email, phone number, delivery and billing address.
Payment information: processed securely by our payment providers. We do not store your full card details.
Device and usage information: such as IP address, browser type and pages viewed, collected through cookies.
Communications: anything you send us, such as customer service emails.

How we use your information

To process, deliver and support your orders, including returns.
To respond to your questions.
To send marketing emails, only if you've opted in. You can unsubscribe at any time.
To prevent fraud and keep our website secure.
To meet our legal obligations.

Who we share it with

We only share your information with trusted service providers who help us run the store, such as Shopify (our e-commerce platform), payment providers, delivery companies and, if you've consented, advertising partners. We never sell your personal information.

Cookies

We use cookies to make the website work, remember your basket and understand how the site is used. You can manage your cookie preferences using the cookie banner or your browser settings.

How long we keep it

We keep order information for as long as needed to provide our services and meet legal and accounting requirements.

Your rights

You have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to data portability. To make a request, email contact@notremove.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).