Frequently Asked Questions
How much is delivery?
UK delivery is free on every order and takes 5–10 business days.
How long does it take to dispatch my order?
Orders are dispatched within 1–3 business days. You'll receive a tracking number by email once your order ships.
Can I return my order?
Yes. You can return items within 30 days of receiving your order. Items should be unworn and in their original packaging. See our Returns & Refunds page for details.
How do I find my size?
All styles come in UK sizes 5–11, with EU sizes shown alongside. If you're between sizes, we recommend going up half a size, especially if you wear thick socks. See our Size Guide.
Can I exchange for a different size?
The quickest way is to return the original pair for a refund and place a new order for the size you need.
Are your safety shoes certified?
Protective features vary by model and are listed on each product page. Please check the product description for exactly what each style includes before ordering.
What payment methods do you accept?
We accept major debit and credit cards and other payment methods shown at checkout. All payments are processed securely.
How can I contact you?
Email us at contact@notremove.com or use our contact page. We reply within 1–2 business days.